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Salesforce NP-Con-101 Exam Syllabus Topics:

Section Weight Objectives
Analytics and Reporting 15% - Nonprofit Reporting Templates
- Rollup Summary Fields
- Reports and Dashboards for Nonprofits
- Success Metrics Definition
- Custom Report Types
NPSP Configuration and Development 25% - Contacts and Households
- Account Model Configuration
- Affiliations Configuration
- NPSP Settings and Preferences
- Relationships Management
- Data Model Design for Nonprofits
Donations and Fundraising Management 20% - Donations Batch Processing
- Recurring Donations (Recurring GAU)
- Opportunity and GAU Configuration
- Donation Management
- Payment Methods and Processing
- Grant Management
Constituent Management 20% - Household Management
- Relationships and Groupings
- Contact and Organization Records
- Affiliations and Memberships
- Segmentations and Campaigns
Solution Design and Implementation 20% - User Adoption and Training Planning
- Data Migration Strategies
- Customization vs Configuration Decisions
- Requirements Gathering
- NPSP Best Practices
- Integration with External Systems

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Salesforce Certified Nonprofit Success Pack Consultant Sample Questions (Q41-Q46):

NEW QUESTION # 41
The executive director at a nonprofit organization wants to have a report to see how much each board member has raised by either direct gifts or gifts they helped to influence for this fiscal year. There is a custom checkbox field on the Contact record to indicate board members.
How should the consultant create this report?

  • A. Use the Opportunities report type. Add a field filter for Contacts with Board Member = TRUE. Group results by the Total Gifts this Year and Soft Credits this Year fields.
  • B. Use the Contacts & Accounts report type. Add a field filter for Board Member = TRUE. Add a cross filter for Opportunities with Soft Credits. Group results by Giving Totals.
  • C. Use the Opportunities report type. Add a cross filter for Contacts with Board Member = TRUE. Summarize the Total Gifts this Year and Soft Credits this Year fields.
  • D. Use the Contacts & Accounts report type. Add a field filter for Board Member = TRUE. Include the Total Gifts this Year and Soft Credits this Year fields.

Answer: C

Explanation:
To create a report showing how much each board member has raised, you should:
Use the Opportunities report type: This allows you to capture all gift data.
Add a cross filter for Contacts with Board Member = TRUE: This filters the report to include only those contacts who are board members.
Summarize the Total Gifts this Year and Soft Credits this Year fields: This provides the total amounts for direct gifts and influenced gifts.
This method ensures that both direct contributions and soft credits (gifts influenced by board members) are included in the report.
Salesforce Help: Creating and Customizing Reports
Salesforce Trailhead: Reporting for Nonprofits


NEW QUESTION # 42
A nonprofit wants a report of all memberships that will expire in exactly 30 days.
How should a consultant filter a report on Membership End Date?

  • A. Membership End Date is equal to or less than NEXT 30 DAYS.
  • B. Membership End Date is equal to NEXT 30 DAYS.
  • C. Membership End Date is equal to or greater than NEXT 30 DAYS.
  • D. Membership End Date equals NEXT 30 DAYS and does not equal NEXT 29 DAYS.

Answer: D

Explanation:
To create a report of all memberships that will expire in exactly 30 days, the consultant should filter the report on Membership End Date using the condition "Membership End Date equals NEXT 30 DAYS and does not equal NEXT 29 DAYS." This ensures that the report includes only those memberships expiring exactly on the 30th day, excluding those that expire earlier or later.
Salesforce Reporting and Dashboards Guide
Salesforce Nonprofit Cloud Consultant Study Guide


NEW QUESTION # 43
A nonprofit organization needs an email marketing tool that will measure email engagement and evaluates the fit of prospective supporters. Which two factors should the consultant recommend?

  • A. Pardot Scoring
  • B. Marketing Cloud Reporting
  • C. Pardot Grading
  • D. Marketing Cloud Measures

Answer: A,C

Explanation:
For a nonprofit organization needing an email marketing tool to measure email engagement and evaluate prospective supporters:
Pardot Grading: This measures how well a prospect fits the ideal customer profile based on criteria such as job title, industry, and location.
Pardot Scoring: This tracks a prospect's engagement with marketing materials, assigning points based on interactions such as email opens, clicks, and form submissions.
Combining Pardot Grading and Scoring provides a comprehensive view of both the quality and engagement level of prospective supporters.
Salesforce Pardot Documentation
Salesforce Trailhead: Pardot Scoring and Grading


NEW QUESTION # 44
A nonprofit wants to make a substantial technology shift that will affect multiple teams and departments.
Which two initial steps should a consultant discuss with the nonprofit?
Choose 2 answers

  • A. Establish a sense of urgency.
  • B. Summarize final technology implementation steps.
  • C. Form a powerful guiding coalition.
  • D. Deploy features to meet departmental requirements.

Answer: A,C

Explanation:
When a nonprofit is making a substantial technology shift that will affect multiple teams and departments, the initial steps should include forming a powerful guiding coalition and establishing a sense of urgency. These steps are critical for successful change management.
Form a powerful guiding coalition:
This involves assembling a group with enough power and influence to lead the change effort and encourage collaboration across departments.
Establish a sense of urgency:
Creating a sense of urgency helps build the momentum needed for change by highlighting the importance and benefits of the technology shift to the entire organization.
Kotter's 8-Step Change Model
Salesforce Nonprofit Cloud Consultant Study Guide


NEW QUESTION # 45
A nonprofit uses NPSP to manage its sustained giving program and plans to add Accounting Subledger.
Which configuration should the nonprofit review before the implementation?

  • A. NPSP Settings
  • B. Recurring Donations
  • C. Accounting Triggers
  • D. Payment Allocations

Answer: C

Explanation:
Before implementing the Accounting Subledger, review the following configurations:
Review Accounting Triggers:
Ensure that your Salesforce instance has the necessary triggers enabled to support the Accounting Subledger.
Go to Setup -> Triggers, and verify the status of triggers related to accounting functionalities.
Check Recurring Donations:
Navigate to NPSP Settings -> Recurring Donations.
Verify that the configuration aligns with the needs of the Accounting Subledger, ensuring proper allocation and tracking of recurring donations.
Payment Allocations:
Check the settings for payment allocations to ensure they are correctly mapped to the general ledger accounts used in your accounting system.
NPSP Settings:
Verify the overall NPSP settings to ensure there are no conflicts with the Accounting Subledger functionalities.
Salesforce Accounting Subledger Documentation
Salesforce Nonprofit Success Pack (NPSP) Configuration Guide
Salesforce Trailhead: Configure Nonprofit Success Pack


NEW QUESTION # 46
......

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